Privacy Policy

This webpage sets out when and how we use your personal information that you or others
provide to us. Your privacy is of the utmost importance to us. We want to make sure you
fully understand the terms and conditions surrounding the capture and use of that
information. This privacy policy describes what information we collect about you directly or
via third parties, how we use it, and the rights you have in relation to that collection and
usage.

If you have any questions about this privacy policy, please contact the SBCODL team at
sbcodlautomousboard@gmail.com.

WHO WE ARE
Solanki Brothers Council for Open and Distance Learning (SBCODL) is an autonomous
educational institution dedicated to providing quality education and fostering academic
excellence. For the purposes of data protection laws, including the Indian General Data
Protection Regulations (GDPR), SBCODL will be the ‘data controller’ for all personal
information we process. We ensure compliance with all applicable data protection and
privacy laws and regulations in the jurisdictions where we operate.

HOW DO YOU USE MY DATA?
We gather information from you in the following circumstances:
 When you register with us as a student or member: We require personal
information such as contact details, payment information, and educational details to
provide our services effectively.
 When you engage with our programs or services: Your personal information may
be used to assess, verify, or administer the educational services you have signed up
for.
 When you participate in SBCODL events, webinars, or competitions: We may
collect personal details to manage event participation, including dietary requirements
and special needs, with consent.
 When visiting our website: Technical data such as IP addresses and browsing
information may be collected to optimize your experience.

LEGAL BASIS OF PROCESSING
We process your data under several legal bases, including:
 Performance of a contract: When providing our educational services.
 Consent: For marketing and communication purposes, where necessary.
 Legitimate interests: For the ongoing management and improvement of our services.

SHARING YOUR INFORMATION WITH OTHERS
We do not share your data unless necessary to deliver our services or as required by law. In
cases where third-party service providers assist us, your data will be protected under strict
data processing agreements.

DATA RETENTION
We will retain your data only for as long as is necessary to fulfil the purposes we collected it
for, including any legal or regulatory requirements. If you wish to request data removal, you
may contact sbcodlautomousboard@gmail.com.

COOKIES
Our website uses cookies to enhance your browsing experience. By using our site, you
consent to our use of cookies, which you can manage through your browser settings. Please
see our Cookies Policy for more details.

YOUR RIGHTS
You have several rights under data protection law, including:
 Right to access: You can request details about the personal data we hold on you.
 Right to rectification: You can ask us to correct any inaccurate data.
 Right to erasure: You may request that we delete your data under certain
circumstances.

CONTACTING US
For questions, requests, or concerns related to your personal data, please contact us at
sbcodlautomousboard@gmail.com.

DATA PROTECTION OFFICER
SBCODL has appointed a Data Protection Officer (DPO) to oversee compliance. To contact
the DPO, send inquiries to sbcodlautomousboard@gmail.com.

Refund Policy
Last updated: September 2024
At Solanki Brothers Council for Open and Distance Learning (SBCODL), we are committed
to delivering high-quality educational services. We understand that situations may arise
where a student may request a refund. Below is our policy regarding refunds.

REFUND ELIGIBILITY
SBCODL offers a 10-day refund window from the date of payment for most courses and
programs. After this period, refunds will not be issued unless there are special circumstances,
which are outlined below.

REQUESTS AFTER 10 DAYS
If more than 10 days have passed since your payment, refunds will generally not be provided,
unless:
 Exceptional Circumstances: Refunds may be considered in the event of documented
illness, emergency situations, or other exceptional cases beyond the student’s control.
 Service Errors: If SBCODL is responsible for errors such as incorrect program
enrollment or technical issues preventing access to the course, we will work to resolve
the issue or provide an appropriate refund.
 Non-Participation in Course: Refund requests based solely on non-participation or
failure to engage with the course material will not be entertained.

HOW TO REQUEST A REFUND
If you wish to request a refund, please send an email to refundsbcodl@gmail.com with the
following details:
 Your full name
 Program/course enrolled in
 Date of payment
 Reason for refund request
 Any supporting documentation for exceptional circumstances

PROCESSING TIME
Approved refunds will be processed within 10 business days. The refund will be issued to
the original method of payment used.

NON-REFUNDABLE ITEMS
Certain fees, including but not limited to registration fees, administrative costs, and
materials fees, are non-refundable.

Thank you